Our self-service platforms are easy to access and can help with a number of queries. This is the first in a series of blog posts that will help guide you through the Telkom website and show you the range of functionality and tools you will need to begin your possible.
Let’s point you in the right direction to our support centre and range of self-services. Here we explore a summary of the support services available to you.
Self-service – how to get there
Your journey towards self-empowerment is one click away!
You can begin by visiting the our website – www.telkom.co.za
Accessing the help that you need
At the top left of your screen, click on the drop down arrow labelled ‘Help’.
You can browse through the Support Centre and Self Service menus to choose the category that you need to access to help in.
You will also be directed to our How to get help function and our virtual assistant.
Help Guide
What you can expect to find on this page:
If you’ve landed on the help guide, there is an array of services that you can access. You have the opportunity to see your billing information, check your network coverage, access services and cancellations, should you need it.
If you would prefer to interact with our virtual assistant function, that option is available to you. You can also explore some of our digital channels for self-help.
My Telkom App
The My Telkom App is available on Google Play and at the Apple App Store. Use it to top up, view balances, manage your account and upgrade..
SMS
Our SMS function allows you to check balances and usage and recharge your account, all by sending an SMS to the number 081 160 1820.
WhatsApp self service
Our WhatsApp self-service option gives you a wide range of access to information, so you can upgrade, recharge and shop deals. To prompt the process send a WhatsApp text to 0811 601 700.
Get help – troubleshoot
If you access the get help function, you get to enter your self-service number and access a wide range of popular self-help journeys.
Interactive Voice Response
If you would like to receive help via Interactive Voice Response, all you need to do is dial 081180 to manage your account or make changes.
Web self-service portal
If a web-based experience is your vibe, you can register on the Telkom Web Self-Service Portal. To streamline the process, you can use the same login details for the web self service option on My Telkom App, so that it’s from one online profile. Here you will be able to view your usage history, pay your bills and get a breakdown of your balances.
Menu of numbers to Telkom self-service portals
We have a range of quick and easily accessible numbers that have a ‘call me back’ function, which allows you to check your balances, recharge and access self-services.
Would you prefer a face-to-face experience?
We get it, sometimes your query will be best handled by one of our friendly in-store staff. Check out our Telkom store locator online to find the store closest to you. We have stores and branches conveniently located across the country.
We’ve got you covered!
New to Telkom? No problem! If you’re not sure where to begin, we can help you check your coverage before you commit to a package.
All you need to do is follow a few easy steps, select the cover you will need (whether its 5G, Fibre or LTE) the type of product that you would like, whether for business or personal use, and you will get a reading on how much coverage you can receive in your area.
Be sure to look out for our next blog where we explore our self-service options further.
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