You can order groceries, gadgets and takeaways online, so getting uninterrupted, high-speed fibre for your home should be just as easy, right? You bet! And you don’t even need to make a phone call. Head to Telkom to check your coverage, choose a package, complete your order, and track updates right through to installation. It’s smart, simple and safe. Here’s how:

1. First things first: Check your coverage

Before you do anything else, make sure fibre is available where you live. There’s no point comparing packages or getting attached to a deal if your area is not covered yet. Start on the Telkom website and use the coverage check to see what’s available at your address. Once that’s confirmed, you’ll have a clear picture of your options.

2. Choose a fibre package that suits your household

Not every family uses the internet the same way. A household with two people streaming series and checking email won’t need the same set-up as a busy family juggling schoolwork research, work calls and gaming all at once.

For the best result, think about how your home uses data: how many people are usually online, and what they’re doing. This will tell you whether you need a fibre product that can handle heavy daily use – so the rest of the house stays online when someone starts a download.

3. Make sure you’re on the official Telkom website

To get going with your online order, make sure you navigate to Telkom’s official website. If you’re going to enter your personal details and make payments online, don’t click random links in messages that look suspicious, and don’t trust a deal just because it landed in your inbox. Type in the official Telkom website address, and check that the page is secure (https://) before you enter anything. If something doesn’t feel right, stop. Shopping safely online is your number-one priority.

4. Have your details handy before you start

Before you place your order online, make sure you have your personal details, the installation address and payment information ready.

Ordering Telkom high-speed fibre online works much like any other e-purchase you’ve ever made. You fill in the required information, and your details are verified in real time. Credit checks will also be done as you go. Remember to check that you’ve entered the correct contact details, because an incorrect digit in your phone number or a typo in your email address may mean you’ll miss important updates. If everything lines up, you’ll move ahead to payment, and your order will be placed there and then.

5. Read before you pay

It sounds obvious, but this is where plenty of people rush. Before you click to finalise the Telkom fibre deal for you, take a proper look at what you’re signing up for.

Check the package name, speed, all other deal details, and the monthly price. Make sure the product you’ve chosen matches what your household needs. It’s a simple step, but it can save you a lot of hassle later on. Then, place your order, and check for updates via SMS or email, especially about the installation.

6. Track your order

One of the best parts of ordering online is that you’re not left wondering what’s going on – you can track your order and follow the updates in real time as the installation process moves along. That means less back and forth, more visibility, and a better sense of what is happening between checkout and getting connected at home.

Online exclusive: 6% off Core Fibre and Endless Fibre

If you’re planning to order Telkom Core Fibre or Endless Fibre, there’s an extra reason to do it online: You qualify for an exclusive 6% discount. So if your home is fibre-ready, this is a neat way to get connected.